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❶Forging the Link between Research and Practice.

Forging the Link between Research and Practice

Journal of Retailing and Consumer Services
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Based on these results, discusses the pervasive effects of customer service on consumer complaining behavior, and offers managerial recommendations. The effects of customer service on consumer complaining behavior | Journal .

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The most downloaded articles from Journal of Retailing and Consumer Services in the last 90 days. Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future Appalayya Meesala | Justin Paul. The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Journal of Marketing Vol. 69 (October ), – that occurs in a customer’s use of fixed-phone service, cel-lular phone service, modem-based Internet service.

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