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❶This may entail scheduling appointments with in-person repair personnel if the problem cannot be resolved on the phone, or transferring a call to skilled technicians in another department. Firefox To turn on JavaScript in Firefox, follow these steps:

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Want to renew, change or cancel your policy or need to make a claim? You can now view and print your policy documents online. To register all you need is the email address you gave us when you took out your policy and your policy number. If you need to change your policy before you renew it, our renewals team will be pleased to help.

We reserve the right to withdraw or amend this offer without notice. If you need to make a claim please do call us as soon as possible. Our UK Claims team is available 24 hours a day, days a year. Please have your policy number to hand when you call. Are you buying a new car? Do you want to add a named driver to your policy?

To make changes to your cover or cancel your policy, please call our Customer Services team. One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint — Resolver does this for you automatically.

Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Then like us on Facebook and follow us on Twitter. With Resolver you can send your case to key ombudsmen and regulators including:. Log in Register Dashboard What is Resolver? This website uses cookies to provide you with a great user experience.

By using Resolver, you agree to our privacy policy Got it. Head Office address PO Box We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Show more Show less. Using Resolver you can:

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If you have a complaint about a store or the customer service you received in-store, you are best to raise the complaint during your visit by speaking to a Skip to content Your M&S. Contact us by post. M&S Bank PO Box 51 Saffron Road Wigston LE18 9FT. Contact us by email. Please use the following services to contact our Customer Service team. British Sign Language video relay service Monday to Friday: 8am-6pm. Textphone: Text only service.